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FAQ

Q: Where does Summit Grounds source its coffee?

A: Our coffee is sourced directly from small, family-run farms in Colombia, including our founder’s family farm in Concordia, Antioquia. We work closely with local farmers to bring you high-quality, sustainably grown coffee that supports our mission to preserve Colombian coffee traditions.
Q: What makes Colombian coffee unique?

A: Colombia’s unique climate, high altitudes, and rich volcanic soils create ideal conditions for growing coffee. Our beans capture the distinct flavors of the region, offering vibrant, balanced, and complex notes that reflect the heritage of Colombian coffee.
Q: How is Summit Grounds coffee grown sustainably?

A: We are committed to sustainable practices, working with local farmers who prioritize eco- friendly methods such as shade-growing, organic fertilizers, and soil preservation. By supporting Summit Grounds, you’re helping us protect the environment and support local communities.
Q: What types of coffee does Summit Grounds offer?

A: We offer a variety of coffees to suit different tastes, including Colombia, Geisha, Chiroso, and Bourbon Cidra. Each type has unique flavor profiles, allowing you to explore the richness of Colombian coffee. Our selections change based on availability and seasonality.
Q: Do you offer whole bean and ground coffee?

A: Yes, we offer both whole bean and ground options to suit your brewing preferences. You can select your preferred grind type when placing your order.
Q: What brewing methods work best with Summit Grounds coffee?

A: Our coffees are versatile and can be enjoyed with various brewing methods. For a true specialty coffee experience, we recommend using pour-over methods like V60, Chemex, or Syphon. However, our coffee also works well in French press, drip, and espresso machines.
Q: How fresh is the coffee when it arrives?

A: We roast our coffee in small batches and ship it directly to you, ensuring maximum freshness. Each bag is marked with a roast date, so you can enjoy the coffee at its peak flavor.
Q: Do you offer subscriptions?

A: Yes, we offer subscription options so you can receive fresh coffee regularly without reordering. Choose your preferred coffee, frequency, and quantity, and enjoy Summit Grounds delivered straight to your door.
Q: Where do you ship, and how long does it take?

A: We currently ship within the U.S., and most orders are delivered within 3-7 business days. Shipping times may vary depending on your location and chosen shipping method.
Q: Can I track my order?

A: Yes, once your order ships, you will receive a tracking number via email. You can use this number to track your order until it arrives.
Q: Do you accept returns or offer refunds?

A: Due to the perishable nature of our coffee, we do not accept returns. However, if you’re not satisfied with your order, please contact our customer service team, and we’ll do our best to make it right.
Q: How can I contact customer support?

A: You can reach our customer support team by email at hello@summit-grounds.com. We’re here to help with any questions or concerns you may have.